TERMS & CONDITIONS

Late/ No Show

All participants should arrive fifteen (15) minutes before the scheduled start of class. Any participants who arrive after the beginning of the course will be subject to the discretion of the course instructor to join. If a participant is late and not allowed to join course or does not show may reschedule for a later date. All rescheduling due to late or no shows will be subject to a $25 rescheduling fee.

 

Refund/ Cancellations

Courses may be cancelled no later than seven (7) days before scheduled date without incurring a cancellation fee. Cancellations within seven (7) days of course date will be subject to a $25 administration fee per participant.

 

Change of Date

Any change of date request are required to be at least five (5) days before originally scheduled course date without incurring a $25 administrative fee. Change of date is subject to availability.

 

Appeals/ Complaints

Any appeals of failures or fees are to be made to Life Support Ltd management via phone or email.

 

Harassment

Life Support Ltd does not tolerate any forms of harassment or misconduct against any of its staff or class participants. Any course participants that are found to cause harassment will be removed from the course and forfeit their course payment and will not receive completion of that course.

 

Payment

Payment is to be made by cash or credit card. Payment is due at the time of registration.

 

Locations

All training facilities will contain washrooms for participants to use freely. Some locations may be subject to paid parking. If the location of the course is changed, all participants will be notified by email or phone.

 

Languages

All courses taught by Life Support Ltd are in English. In order to successfully complete the course you will be required to pass written and verbal assessments written and spoken in English. If you are unable to do so you will be unable to receive a completion certificate.

 

Special Needs

Any participants who have special needs (eg. learning disabilities, hearing impairment, language difficulties etc.) are asked to include this information upon registration. This will allow our training staff to be better prepared to assist those participants. All information will be kept confidential.

 

Liabilities

All training and advice given by Life Support Ltd is done by following applicable guidelines set out by the Canadian Red Cross and applicable legislation. Life Support Ltd can not accept any liability for misinterpreted information or advice. All information provided, either on this website or any documentation provided, is for general information only and should not be treated as a substitute for medical advice prescribed by a doctor or other medical professional. Life Support Ltd is not liable or responsible for any diagnosis made or actions taken by a user based on this information.

 

Privacy Policy

Life Support Ltd will never share any personal information. Participants will be asked for email addresses to send out reminders when the participants are nearing re-certification. Life Support Ltd will submit participant information to the Canadian Red Cross for certification requirements.